TDS did not go through our case properly. Brilliant service especially in the terrible circumstances we are all in. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. I had spent £1000 for that and adjusted with the rent. Tenants should be told how much … Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. Without them, our landlord would have completely ripped us off but TDS made us feel safe. A free inside look at company reviews and salaries posted anonymously by employees. Recently, one of my tenants has left leaving significant damage to the property. TDS offers both Insured deposit protection, TDS Insured, and Custodial deposit protection, TDS Custodial. Many thanks once again. They were fair, justified and the system was clear to work. He/she quickly looked at the inventory and the exit form. Kira Yorke-Williams was especially helpful. I can recommend TDS as a safe place for a deposit to be kept. Up until very recently I never had to deal with any disputes between tenants and landlords. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. Useful. This alongside our partnership with The Dispute Service means you are in safe hands. After providing lots of photos and a full explanation of a dispute with damage caused to my property by my tenant, their resolution was one sided in the tenant's favour. Is there any justice for landlords? However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. With both Custodial and Insured options, we have your deposits covered. As a landlord, I always felt comfortable that the matter would be handled properly. TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. To make matters worse - the tenant then showed complete lack of remorse and responsibility, and focused on largely irrelevant matters to dispute the fact that I was rightfully making a claim on the deposit. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. So, it’s understandable why deposit-free schemes can seem so appealing. This service is brilliant! It is clear to me the adjudicator did not bother reading the bundle. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. GB. Moving from an insured scheme with a letting agent to a personal custodial scheme. The policy, issued to the landlord or letting agent, indemnifies the risk of tenant damage or … Only the latest review will count in the company's TrustScore. The adjudication came back 50/50. Thanks to Kira Yorke-Wilkinson . The Tenancy Deposit Scheme. A choice of schemes We provide two types of deposit protection for tenancies in England and Wales: Custodial, a free service where we hold the deposit for the duration of the tenancy. This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. 1 Tenancy Deposit Scheme reviews. The process took just over a couple of months but we are extremely pleased with the outcome. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. He wanted to replace old items with new and claimed accordingly. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! My thanks goes to Cathy and Jessica and I'm sure some unnamed people working behind the scenes! By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. Many thanks, 100% Recommend TDS ! My landlord submit literally nothing. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. I confirm that I am the Landlord.Update 15 Jan:IN RESPONSE TO YOUR REPLY BELOW..YOU SAID THAT 2 MONTHS AGO BUT TO DATE ALL YOU’VE DONE IS LOST MY COURT DOCUMENTS I EMAILED TO YOU. Tenants should not be relying on this company. Jessica Oldham who handled our case was helpful and prompt when dealing with us. I am a Landlord and if I could give it 0 stars I would. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. They even awarded me less money than the tenant had agreed to. Thankfully, I was fully aware that the burden of proof does lie with the landlord and prepared a very clear, detailed and factual case following the excellent advice that is available from TDS. Very biased and not fair. TDS get it wrong, County Court gets it right. The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales... Read more This supplier doesn’t currently have a deal live on kerfuffle but if you’re interested in them and you would like to be informed when a deal does come available let us know and we'll start tickling them until they concede. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. I will be protecting my deposits with another provided. It's hard to know what to do when your Landlord isn't listening to you, it feels so unfair. We had a great experience with the TDS, everything was clear and done within the outlined timescales. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. How many tenants can survive for 3 months without their deposit back? I am not joking, not a single piece of evidence. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. This is my first time I have ever reviewed anywhere. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. The dispute process was clear and straightforward and we got a decision quickly. The scheme … As a chartered accountant I have dealt with clients' rental properties for over 50 years. At the end of a tenancy. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. Very easy to use. © 2021 Trustpilot A/S. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. How can we help you? The staff always answer the phone quickly and are all very knowledgeable. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. Particular thanks to Waafa. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. From the very beginning, Kira Yorke-Wilkinson was so helpful. Ministers can also withdraw their approval of any scheme following a review. They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. 100% Recommend TDS ! All rights reserved. Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. It collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the tenants informally. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. TDS is not fit for purpose, get rid of it. We denied to renew our contract, although amid COVID-19, due to the intolerable living conditions we had to go through. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Good service. There are three deposit protection schemes: Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally … I am very unhappy with the decision and apparently, I can only submit a complaint and wait for them to decide if they want to accept my complaint. What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. They have considered all the details very fairly. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. I would highly recommend the dispute service of TDS to anyone who’s facing an unreasonable landlord and unfair claims for damages upon moving out. They were quick to respond & I cannot recommend them enough. TDS Resolution is a mediation service helping landlords and tenants resolve rent arrears That’s a significant sum to stump up, even after a recent clampdown on other fees that tenants face. There are lots of obvious evidence where we show like the damage the agent/landlord claimed at check out report is shown in check-in the report but TDS still awarded it to the Landlord. Negative review after negative review and all with the same common themes: ... Be wary of using Deposit Protection Scheme I have been waiting for a response from Deposit Protection Scheme since October. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. If you’re thinking of renting, you could end up spending over £1,000 on a deposit, according to the Tenancy Deposit Scheme. Very professional and helpful organisation. Case 450543The TDS service is not fit to practice. Jagota is the founder of deposit replacement insurance scheme Dlighted. Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. Avoid. Couldn’t thank more for the help! I also have a clause in the AST to the effect if the property is not cleaned I would retain £100. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. The outcome, whilst there were minor issues in the report that I could have disagreed with was fair and reasonable and the report of the Adjudicator set out the reasons for his determination very clearly. These Regulations will change the way in which you deal with deposits. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. It is neither fair to the tenant or the landlord and totally unacceptable. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. I want the money returned to me which you incorrectly awarded to my tenants. Firstly, we knew our deposit was safe with them and then, when we had a dispute with the landlord, they handled it effectively. Development to operate a tenancy deposit scheme in Northern Ireland. They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. Thank you. Well impressed. I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Receipt of my documents by you was confirmed to me by email. Uzochi Ejimofor was particularly kind and helpful. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? GB. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. Kira at TDS was brilliant help during the dispute about my deposit. Insured, where you hold the deposit and pay us a fee to protect it. Custodial deposit schemes. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. TDS has saved me so much trouble from our landlord. Had a horrendous landlord who wanted to make all kinds of deductions. The set up was straight forward, this … Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. This legislation applies to all properties let on an assured shorthold tenancy … There is evidence that early education and support provided by schemes is … The situation was so bad that we had to contact our local council. The service has been excellent the whole way through. Recently our landlord wanted to deduct almost 80% of our deposit for small wear and tear. My one star reflects the fact that it took TDS 3 months to come to a decision. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. Straightforward to use. Insured tenancy deposit protection. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. What ever happens they would be on the landlords’ side. Very efficient and quick in sorting deposit from ending tenancy agreement. All rights reserved. I uploaded the dispute and got a fair and well articulated decision in a reasonable amount of time from Jo. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Using the dispute resolution facility was straight forward and efficient. Their decisions are simply flawed and erroneously made. But no one until I replaced the water heater on my own. I can only say my experience dealing with the TDS was an excellent one. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. Reply from Tenancy Deposit Scheme (TDS) Good morning Rishi, Thank you very much for taking the time to leave us a review, and leaving your kind words about our service. 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